Shipping and Delivery
At Peacega, our goal is to deliver your purchases quickly and reliably through high-quality shipping services.
Shipping Time
Total Delivery Time = Processing Time + Shipping Time
Delivery Phases
- Processing Time: Includes order verification and preparation. Duration varies by location and efficiency.
- Shipping Time: Starts after processing and depends on the shipping method and destination.
Our order cutoff time is based on (GMT-08:00) Pacific Standard Time. Delivery may take longer during busy seasons or promotions.
We partner with USPS, UPS, FedEx, and DHL. The total estimated delivery time combines processing and shipping.
Estimated Delivery Timeframes
| Product Type | Processing Time | Shipping Time | Total Estimated Delivery Time |
|---|---|---|---|
| Custom Sneakers & Shoes | 3-5 days | 7-14 days | 10-19 business days |
| Apparel | 3-5 days | 7-14 days | 10-19 business days |
We process orders Monday-Friday, excluding federal holidays, on Eastern Standard Time.
Shipping Costs
- Standard Shipping: $4.95
- Orders Over $99: Free Shipping
Tracking Your Package
- You’ll receive an email with a tracking number once your order ships.
- Track your package on our website.
- Carriers may take 5-7 business days to update tracking info.
- If there are no updates after 10 business days, contact [email protected].
Shipping Delays
- If your order isn’t delivered within 45 calendar days, contact [email protected] for a full refund.
- Let us know about any delays so we can assist, aiming to respond within 12 hours.
Undelivered Packages
- If tracking shows delivered but you can’t find your package, first check the delivery location thoroughly.
- Contact the carrier, and if needed, email [email protected].
Incorrect Addresses
- We cannot guarantee delivery to incomplete or incorrect addresses.
- Double-check your shipping details at checkout and notify [email protected] immediately about any errors.
Duties & Taxes
- Customers are responsible for any duties, taxes, or fees imposed by the destination country.
- Peacega is not liable for customs fees if the package is rejected or delivery fails after multiple attempts.
- We reserve the right to cancel orders without a guaranteed refund.
For questions about our shipping policies, please contact [email protected].