Returns and Refunds

 

Order Changes & Exchanges

Please carefully review your order details, including size, design, and quantity, before confirming your purchase. Due to our efficient processing system, we cannot accept returns or exchanges for incorrect selections such as item type, size, or design.

If you notice an error, you have a 6-hour window from the time of order placement to cancel and reorder. For any questions before placing your order, please contact us. Your satisfaction is our top priority.

Canceling Orders

You can cancel your order within 6 hours of placement. Orders cannot be canceled after this period as they may already be processed or shipped. A 10% cancellation fee applies. To cancel, email us at [email protected].

Return Window

You have 30 days from the delivery date to return an item. After this period, orders are considered accepted, and refunds will not be issued.

Eligible Conditions for Returns

  • Item arrived damaged or broken
  • Design differs from what was ordered
  • Size or material is incorrect
  • Incorrect product delivered
  • Description does not match the received item

Condition of Returned Items

  • Must be in original condition and packaging
  • Cannot have been worn, washed, or altered
  • Defects must be due to our error
  • Original tags must be intact
  • Minor issues like stray threads are not eligible

Required for Refunds

  • Shipping label/receipt
  • Proof of purchase
  • Evidence of defects
  • Relevant email screenshots

Return and Refund Process

  • Email your refund request and documentation to [email protected].
  • Our Customer Service team will review and respond within 2-3 business days.
  • Ensure email notifications are enabled.

Note: Refunds are processed once we confirm your return is eligible.

Return Shipping Costs

Customers are responsible for return shipping costs, which are not deducted from refunds.

Refund Processing Time

Allow up to 2 business days for refund processing once we receive your returned item. You will be notified by email, and a full refund, including original shipping fees, will be issued.

Awaiting Your Refund?

  1. Check your bank account and contact your credit card company, as processing times can vary.
  2. It typically takes 10-15 days for the refund to appear.
  3. If you still have issues, email [email protected].
  4. We will respond within 2-3 business days.

IMPORTANT NOTES

  • Our return policy is valid for 30 days from delivery. After this period, orders are considered accepted, and refunds cannot be provided.
  • Returns are free of additional fees except for return shipping costs paid by the customer.
  • We are not responsible for returns lost or damaged in transit or those made without proper communication.